University of Arkansas for Medical Sciences

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RN CDH Call Center WEO+P

RN CDH Call Center WEO+P

Requisition ID 
Nursing - Outpatient
Position Type 
Regular Full-Time
Sub Category 
ICE CORE CDH Call Center Nursing
Night Shift (Defined for Classified roles as shift starts at 2:30 p.m. or later)
Posted Date 
Post End Date 

More information about this job


The Registered Nurse (RN) performs telephonic patient triage using decision-making software, assists with patient consults and transports, uses videoconferencing equipment for telemedicine operations. The RN practices within the limits of the Nurse Practice Act of the State of Arkansas and adheres to institutional policies, procedures and standards.


  • Provides clinical review for callers requesting inbound patient transports, connects to the appropriate UAMS physician, records clinical interaction during report and provides administrative backup for patient acceptance, including follow-up calls and e-mails for preregistration, ADON/facility notifications and access team coordination and arranges for nurse-to-nurse report at time of transport. Arranges transport if air transport is required.
  • Assists with management of the Trauma Image Repository as needed
  • Assist in identifying and tracking all calls to the Call Center and data on consults, transports, and case triaged patients.
  • Promotes positive interaction and facilitates communication between the consultation center, UAMS, and physicians statewide and their offices who utilize the services of the consultation center
  • Provides requested reports to appropriate personnel, analyzes and identifies critical factors of patient care to facilitate enhancement of the quality and efficiency of the consultation center.
  • Provides patient triage to specific populations of patients.


Required: Graduate of an accredited Nursing Program with Associates Degree, Nursing Diploma, Bachelors in Nursing, or Master's in Nursing.  Valid RN License, minimum of 3 years of Registered Nursing experience, excellent communication skills, basic computer skills, strong work ethics and accountability. Must obtain ACLS certification within one year of hire date.


Preferred: 4 years or more nursing experience with current ACLS and/or BLS.