• Service Line Nursing Director

    Posted Date 1 month ago(7/24/2019 4:06 PM)
    Requisition ID
    Hidden (8721)
    Position Type
    Regular Full-Time
    ICE NRSL BHSL Services Line Leadership
    Shifts Vary
    Post End Date
  • Overview

    Schedule: Full-Time, 8:00am-4:30pm


    The Behavioral Health Service Line Nursing Director (SLND) is an integral part of the Service Line (SL) Leadership Triad working closely with the SL Medical Director and SL Administrator to support the mission and vision of the institution, jointly set and ensure strategic direction of the Service Line, facilitate quality, patient and family-centered care, outcomes including patient satisfaction, balanced score card performance and conformance with professional practice (i.e., Nurse Practice Act of the State of Arkansas), accreditation, regulations and institutional policy. The SLND has broad leadership responsibilities for the implementation of nursing and when applicable other allied disciplines functions within the service line. Additionally, the SLND is responsible for providing leadership across the care continuum including home, community, ambulatory and inpatient. The SLND has a matrix reporting relationship to the Chief Nursing Officer and the SL Director. The role of the SLND is to facilitate horizontal collaboration, communication and to fully support interdisciplinary and team performance within and across nursing. The SLND supports evidence-informed practices and ensures adequate and efficient use of resources. The SLND will ensure that clinical operations including clinical research operations and clinical education are efficient, integrated and highly oriented to providing a positive patient experience. The SLND establishes supports and enhances relationships with all stakeholder groups, especially employees. Available as needed 24/7 to ensure effective, efficient operations within the SL.


    The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.  We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.  


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy.

    Salary offered commensurate with experience.



    The Behavioral Health Service Lince Director functions as an effective and productive member of the leadership triad for Behavioral Health by actively contributing to overall strategic planning, vision and mission implementation for the Service Line (SL); provides broad leadership and ensures success at all levels of the SL, as wells as represents nursing and allied providers to ensure quality, effectiveness, and efficiency of the SL. This position demonstrates effective communication and participative leadership characteristics. She/he will role model positive multidisciplinary collaboration and interaction with colleagues, management team and ancillary services.


    Serves as an active member of the CLP Nursing Director Round-table; collaborates with SL and inpatient nursing directors to ensure consistent application of general performance and practice expectations. Systematically evaluates the quality, effectiveness and evidence-base of nursing practice by leading and participating in quality improvement activities. Promotes safe and effective transitions of care though collaboration with various CLP nursing directors and their respective inpatient units, service lines and procedural/diagnostic areas. Ensures continuity of care from and to the community in collaboration with Care Management so patient needs are fully met.


    Accountable to balanced scorecard outcomes that will include targets for patient satisfaction, clinical metrics, employee satisfaction, and workforce indicators (turnover, vacancy, and advancement). Provides oversight that ensures processes for hiring, training, developing and evaluating (licensed and unlicensed) nursing staff are consistent with organizational clinical ladder and yields a highly competent workforce. Responsible for personnel management of nursing staff to include coaching, evaluation and discipline as appropriate. Accountable for the assessment and evaluation of staffing patterns for appropriate utilization of personnel through consideration of patient acuity, skill mix, scope of practice and defined productivity targets. Engages all staff in learning the importance of clinical research which leads to better patient outcomes. Engages all staff in participating in clinical research activities pertinent to their job duties.


    Works with clinical informatics and information technology to ensure appropriate supports for medical, clinical and research excellence. Interacts with representatives managing the SL revenue cycle to ensure clinical needs are prioritized within the prior authorization process, so patient care is timely and not disrupted.


    Ensures compliance with regulatory bodies and nursing practice standards set forth by the CNO. Ensures integration of Magnet standards within the Service Line. Ensures all patient-family centered care principles are fully enculturated throughout nursing in SL clinical setting which includes accountability for service recovery processes that address patient complaints or incidents involving patients, families, visitors.


    Relationships:  Direct supervision of Clinic Nursing Managers, CSM's, & indirect supervision of all nursing (licensed and unlicensed) personnel who work within the service line, both outpatient and inpatient.


    Matrix Reporting: The SL Nursing Director reports directly to the Chief Nursing Officer (CNO) and the Service Line Director. The CNO supports, directs and evaluates performance of the SL Nursing Director. The CNO will formally solicit input from the Service Line Director and integrate the input into the evaluation.


    Collaboration:  Leadership Triad - The Service Line Nursing Director works collaboratively with the Service Line Medical Director and Service Line Administrator to ensure overall clinical operations and practices are quality-focused, efficient, effective, and patient-family centered. These directors represent a collaborative physician-nurse model for decision-making and excellence in clinical practice and clinical research.

    **Additionally, the SLND closely collaborates with the Center for Nursing Excellence (CNE) and the Advanced Practice Partner (APP).



    • Bachelors of Science in Nursing (BSN) 
    • Master’s Degree in Nursing or related field
    • Valid RN License 
    • Minimum of 5 years RN leadership/managerial experience in Behavioral Health
    • National Certification (required within 2 years of hire)


    • 6 or more years of RN leadership/managerial experience in Behavioral Health
    • Current National Certification

    This position is subject to a pre-employment criminal background [and registry (if applicable)] check [and drug screen (if safety sensitive position)].  A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.




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