Clinical Service Managers (CSMs) have major responsibility for the implementation of the vision, mission, philosophy, core values, evidence-based practice, and standards of the organization, and nursing services within their defined areas of responsibility. The CSM has authority to make decisions in these areas specific to the unit (s) managed and has 24 hour, 7 days a week accountability for unit operation, including, but not limited to budget, patient/employee satisfaction and quality outcomes. The CSM practices within the standards of UAMS, the American Nurses Association for Scope and Standards of Practice, Code of Ethics for Nursing, Nursing's Social Policy Statement, and specialty guidelines. Collaboration with other leaders within the organization including managers and advanced practice partners. Reports directly to the WISL nursing service line director.
All UAMS employees will treat others with Dignity and Respect. We communicate and share complete and unbiased information, assuring our colleagues receive timely, complete, and accurate information in order make informed decisions. We participate in institutional initiatives and encourage the participation of others. We collaborate in policy and program development, implementation, and evaluation using best practices in delivering quality service. All duties will be performed in accordance with the UAMS Core Concepts of Patient and Family Centered Care set forth by UAMS. These core concepts allow for an approach to health care that shapes policies, programs, facility design and staff day-to-day interactions. It leads to better health outcomes and wiser allocation of resources, and greater patient and family satisfaction. The core concepts of patient and family centered care consist of Dignity & Respect, Information Sharing, Participation, and Collaboration.
UAMS offers amazing benefits and perks:
Salary offered commensurate with experience.
Circle of Excellence: (30%) - We Create Comfort, Hope and Healing for our Patients and Families. The Circle of Excellence consists of behavior and service standards which demonstrate the culture and policies and procedures of UAMS and the Clinical Programs Division. The service standards are: Safety 20%, Respect 20%, Excellence 20%, Image 20%, and Efficiency 20%. The behavior standards consist of: our environment, attitude, ethics, communication, teamwork, appearance, and quality. These are all attributes which are essential in providing the patient care and support in achieving the overall mission of the organization. A full description of COE can be found at http://intranet.uams.edu/coe/standards.asp (click here to review).
This is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties.
70% Job Duties (Performs Role of):
*Administrative: (40%) - Demonstrates effective analytical abilities to identify unit(s) needs that require intervention and/or revision. Serves as a liaison with director and administration exchanging information and identifying problems or needs related to clinical activity. Maintains awareness of unit(s) status and potential problem by functioning as a working supervisor. Supervises and implements Quality Assurance studies, provides reports to appropriate personnel, analyzes and identifies critical factors of patient care to facilitate enhancement of the quality of patient care offered. Demonstrates cost conscious awareness by maintaining budget. Assumes responsibility for successfully fulfilling the standards of licensing and crediting agencies. Plans measurable unit(s) related goals and objectives as guidelines for performance. Conducts annual needs assessment with staff. Participates in formal development of maintenance, capital equipment and staff budgets. Develops, interprets, and implements policies, guidelines, protocol, job descriptions, and performance appraisals annually. Coordinates scheduling of leave time. Submits documented plan for any physical plant renovation or repair as necessary. Participates on ad hoc committees as required to develop plans related to unit(s) issues. Maintains a current awareness of the abilities and limitations of each staff member. Demonstrates good managerial judgment in assigning duties appropriate to each individual. Demonstrates effective time management and delegation skills to accomplish unit(s) activity within work schedule/staffing restrains. Implements good managerial judgment by conducting all aspects of supervision in a fair, consistent, objective, and professional manner. Maintains adequate staffing pattern adjusting assignments and coordination with other Department Managers as necessary. Initiates purchase of new equipment and supplies. Participates in daily unit(s) activity to coordinate unit(s) functions and facilitate problem solving. Prepares statistical/narrative reports as requested. Produces biweekly payroll and maintains documentation of employee time benefits used. Monitors and documents tardiness and absenteeism. Interviews, hires, and orients new employees; documents orientation of each new employee in coordination with the advanced practice partner adhering to UAMS policy. Provides continuing education opportunities for employees within budgetary constraints, ensuring that appropriate employees are cross-trained. Uses both formal and informal evaluation processes to reward or modify employee behavior. Develops an understanding of the functions of each unit(s) and primary campus departments. Demonstrates a working knowledge of their interrelation in contributing to the overall function. Coordinates timely completion of personnel records, including employee promotions/transfers and new employee hiring.
*Effective Communication: (15%) - Ensures each employee has knowledge of and complies with Guest Relations Guidelines, UAMS Code of Conduct, Integrated Clinical Services specific policies, the Patient Rights and Responsibilities, and University Hospital Attendance Policy. Serves as a role model for communication for employees. Evaluates compliance with standards through investigation and documentation of violation with communicated reports. Takes appropriate corrective actions as required. Ensures all complaints are responded to in a timely and positive manner. Promotes a positive image of the Hospital and Inpatient Services. Participates as a team member supporting clinical and administrative peers in the performance of their duties. Verbal and written communication is accurate, clear, professional and concise. Conducts regular monthly staff meetings to promote communication and conduct problem solving/planning. Promotes positive interaction with the medical staff. Investigates physician inquires and provides responses. Provides resident and medical student orientation and guidance as appropriate. Demonstrates an ability to create an atmosphere and conditions, which are conducive to foster motivation/innovation of employees to work at optimal efficiency.
Professional Development: (10%) - Actively participates in career growth. Attends 100% mandatory in-services and 80% management meetings. Serves as a consultant/preceptor for new Clinical Managers. Develops a plan for learning needs to include 16 hours management related continuing education. Participates in projects as assigned by the Director. Participates on committees/collaborates with committee representatives.
Customer Service: (5%) - Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assist internal and external stakeholders as needed with exceptional customer service.
Other duties as assigned
This position is subject to a pre-employment criminal background check and drug screen. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).